Terms & Conditions
All clients are required to complete the following waiver prior to commencing their fishing charter.
Terms and Conditions
Itineraries are correct at the time of publishing and may differ slightly to those featured. If we are unable to utilise a product, service or activity detailed in our itinerary, a suitable alternative will be offered where possible.
Itineraries may vary and/or attractions be substituted for any cause including seasonal conditions, weather extremes, natural disasters, cultural issues. All activities in individual itineraries are included unless otherwise stated as own expense.
All optional activities listed must be paid direct to the operator and are subject to seasonal conditions, operator availability and time constraints and are not guaranteed.
Pricing is valid for travel at the time of publishing. Rates are quoted in AUD inclusive of GST and are correct at time of publication. Prices can be subject to change at the discretion of Groote Eylandt Touring. No responsibility is accepted by Groote Eylandt Touring for unforseen omissions or misrepresentation of touring partners.
100% payment is required at least thirty (30) days prior to departure. Failure to adhere to the payment policy may result in the cancellation of your booking.
Due to the extensive organisation involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue. Once a booking is made the following cancellation fees will apply:
- Within 7 – 30 days of departure = 25% of Fare
- Within 7 days – 48 hours of departure = 50% of Fare
- Within 48 hours of departure = 100% of Fare
If you fail to join a charter/tour, join it after departure, or leave it prior to its completion, no refund can be made. Darwin ~ Groote Eylandt airfares are non-refundable.
It is necessary to reconfirm tours 48 hours prior to travel – If the touring agent cannot contact you or you fail to confirm your booking it may result in the booking being cancelled and fees charged.
Please note: Tour partner and accommodation provider cancellation fees may vary from the above and are subject to change at any time. These are available on request from our Customer Service Team.
CONDITIONS OF TRAVEL
We reserve the right to alter the itinerary of any of its tours to those advertised if necessary. No refunds will be given in these circumstances or in the event of any delay or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. Components of trips are weather dependent and we cannot be held liable if trip components are not available on the day of travel. We cannot guarantee pick up or drop off times and are not liable for passenger failure to connect with other services or any associated costs resulting from such delays. We accept no responsibility for loss or damage to personal belongings or baggage.
The Aboriginal components of our tours are subject to cultural conditions. Participants may be absent due to cultural commitments with minimal prior notification and we reserve the right to amend the itinerary in these circumstances with no obligation to refund.
Whilst we make every effort to safeguard our passengers, we cannot be held liable for any damage, injury or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Passengers should note that remote travel involves a higher than normal risk and a signed release will be required from all participants before departure. we also assume no responsibility for any act of negligence, act or omission whatsoever by any company whose services are used as part of packages provided, including but not limited to activity and accommodation providers.
MINIMUM PASSENGER NUMBERS
Fishing Charters and tours require a minimum number of passengers to operate. Minimum passenger numbers differ between tours and are subject to change at any time. In circumstances where minimum numbers are not reached an alternative may be offered. If a tour is cancelled due to minimum passenger numbers not being reached, passengers will be offered an alternate tour option or be provided with a full refund.
Travel insurance is NOT included in the tour price. We strongly recommends that passengers arrange their own travel insurance to cover against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date.
PICK UP AND DROP OFF POINTS
All pick up and drop off locations and times published are an estimate only and are subject to change at short notice. Passengers will be advised of correct details at the time of reconfirmation.
CHILD POLICY/AGE RESTRICTIONS
Children under 10 years of age are not recommended to travel on any tour. Individual requests may be considered on a case by case basis. Children aged 10-14 years receive a discount on some tours. Children 15 years or older pay full adult fare.
FITNESS & PARTICIPATION
Our tours are active and most require a reasonable level of mobility. Few locations we visit have wheelchair access.
NOTE: Tours are conducted in remote areas with only basic facilities and limited communications links to the outside world. If you have any doubts about the suitability of your clients please check with us as we reserve the right to assess suitability to participate at check-in.
Our emphasis is on fresh food wherever possible and our meals are nutritious and varied. We cater for vegetarian and gluten intolerance – please advise at time of booking.
Australian Government regulations prohibit smoking inside all tourist vehicles in Australia (smoking should be limited to designated stops.
Desiginted areas on Groote Eylandt are alcohol free. It is prohibited to take alcohol on any tours. There are licensed venues including the Alyangula Golf Club and Groote Eylandt Lodge where alcohol may be consumed on premise.
We may refuse to carry a person whose behaviour is detrimental to the enjoyment of the group. By travelling with us, you agree to accept the authority of the guide and accept their decisions. Staff members are entitled to a safe working environment and our passengers to a great travel experience. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a guide requires a passenger to leave the trip, no refunds will be given and that passenger will be responsible for their own travel costs and arrangements from that point.